Benefits of a TSP
A TSP (Technology Success Partner) works closely with your businesses to ensure that your technology investments align with, and drive, your broader business goals. Unlike traditional MSPs that focus mainly on resolving technical issues, TSPs focus on maximizing business outcomes. Our focus is on SECURITY and STRATEGY ALIGNED service delivery. With Envision, you get technical expertise and strategic consulting backstopped by a philosophy of service delivery that focuses on success, and solves for the risks created by conventional MSP services.
To fulfill your mission, your organization needs optimized systems and rock solid user support. That’s where Envision delivers tremendous value.
We monitor, secure, and maintain infrastructure and devices for companies nationwide. We also expertly address the most difficult user issues in a fast, friendly, jargon-free way. That frees up your internal IT staff to focus on strategic initiatives and revenue generating projects.
Business-centric services designed with your best-interest in mind.
Our key areas of focus include:
Strategic Planning
Collaborating with business leadership to align IT strategy with business objectives, ensuring that technology investments deliver measurable value.
Proactive Technology Management
Monitoring and maintaining technology systems to prevent issues before they arise, improving operational efficiency and minimizing downtime.
Adoption & Optimization
Helping businesses adopt new technologies effectively and optimize the use of existing tools, often through training, best practices, and user enablement.
Continuous Improvement
Regularly assessing and recommending improvements in infrastructure, applications, and processes to ensure the business stays competitive and efficient.
Data-Driven Insights
Leveraging data analytics to track technology performance, user satisfaction, and business outcomes to ensure that technology investments are yielding the expected results.
Business Partnership
Acting as a liaison between the business and the IT department, ensuring communication and collaboration to drive innovation and address evolving needs.
Managed Service Providers (MSPs) create risks for their clients in several ways based on the following practices:
Overuse of Persistent Agents: MSPs often deploy multiple persistent agents (patching, antivirus, backups) across client environments. While some of these agents may perform needed functions, they are primarily selected for the convenience of the MSP, not the security of the client.
Persistent agents present a broad attack surface for cybercriminals, as each agent represents potential entry points into the client's
systems.
Remote Access Without Consent: MSPs often have the capability to remotely access client systems without the user's direct consent or knowledge. This includes remote control of devices, remote script execution, and transferring of files. While this facilitates easier support, it also creates significant security concerns, as unauthorized or unnoticed actions could occur. If malicious actors exploit these capabilities, they could compromise sensitive systems or data undetected, putting your patients and organization at risk.
Credential Control and Management: MSPs typically store and manage a wide array of sensitive credentials for their clients, including usernames and passwords for systems handling critical healthcare, financial, or personal data. These systems are rarely under the direct control of the client, often times store credentials in unencrypted formats, and can even be inaccessible to the client such that they are unable to directly confirm removal of revoked credentials.
Lack of Transparency and Client Control: Most MSP’s have an unprecedented level of access and control over client systems and infrastructure. Rarely are access logs and/or recordings of remote sessions made available as part of regular service delivery. Without mechanisms allowing you to revoke access, and monitor the MSP’s actions, there’s a gap in security and accountability.
The reliance on multiple persistent agents, lack of clear consent for remote actions, improper handling of credentials, and insufficient oversight over partner supply chain introduces security risks that can be exploited by malicious actors. As a TSP, Envision’s practices minimize and can even eliminate additional agent use, ensure transparency, and empower clients with oversight of critical credentials and remote access.
Why TSPs are the future of the IT Industry:
- Minimal / No persistent agent footprint
- No unattended access & all infrastructure sessions recorded
- Customer credential control
- Encrypted credential storage
- Assigned Fusion Team resources
- User enablement services, not just "helpdesk or support center"
- Strategic workshops with c-level resources (CTO, CCO, CSO, CISO, CIO, etc)
- Access to staff-level mentorship and training
- Focus on innovation: AI / Automation / Data / Leveraging Existing Investments
- Clear reporting visbility